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Siam Mobility Solutions Privacy Policy

 

Privacy Policy

Last Updated: 17 August 2026

Siam Mobility Solutions Co., Ltd. ("Siam Mobility Solutions", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal data when you visit or use https://siammobilitysolutions.com (the "Website"), contact us, request information, purchase or enquire about our products, subscribe to our communications, or otherwise interact with us.

We process personal data in accordance with applicable laws, including Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), as applicable.

By using our Website or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Siam Mobility Solutions Co., Ltd.
SIAM MOBILITY SOLUTIONS CO., LTD.
Company Registration No.: 0625569000831

Registered Office:
263 Moo 10, Nong Mai Kong Subdistrict, Thong District, Kamphaeng Phet 62150, Thailand

Website: https://siammobilitysolutions.com
Email: info@siammobilitysolutions.com

For purposes of applicable data protection laws, Siam Mobility Solutions may act as the data controller for personal data that we collect and process through our Website and business activities.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data.

2.1 Contact and Identification Information

This may include:

  • Full name
  • Email address
  • Telephone or mobile number
  • WhatsApp contact details
  • Company or organization name
  • Job title or position
  • Country or general location
  • Information you provide when contacting us

2.2 Order, Product and Transaction Information

When you purchase, enquire about, or request a quotation for our products, we may collect:

  • Product or model requested
  • Quantity
  • Order information
  • Delivery address
  • Billing information
  • Shipping information
  • Transaction references
  • Customer-service communications
  • Information relating to returns, warranty, or after-sales service

2.3 Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, the payment provider may collect and process payment information such as card details, bank information, payment account information, transaction information, or other information required to process the payment.

Where payment is handled by a third-party payment provider, Siam Mobility Solutions generally does not need to receive or store complete payment-card information.

Payment providers process personal data according to their own privacy policies and terms.

2.4 Communications

If you contact us by:

  • Contact form
  • Email
  • Telephone
  • WhatsApp
  • Social media
  • Newsletter subscription
  • Other messaging or communication services

we may retain information contained in those communications, including your contact details and the content of your enquiry, in order to respond to you, provide customer support, maintain business records, and manage our relationship with you.

2.5 Website and Technical Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate geographic location
  • Language preferences
  • Date and time of access
  • Pages visited
  • Website interactions
  • Referring website or source
  • Technical information relating to your device and browser

2.6 Marketing and Advertising Information

Where applicable, and subject to your choices and applicable law, we may collect information relating to:

  • Newsletter subscriptions
  • Marketing preferences
  • Website interactions
  • Advertising interactions
  • Campaign engagement
  • Information used to measure advertising effectiveness
  • Cookie and similar technology identifiers

3. Information Relating to Accessibility or Health

Because our business provides mobility products, customers may voluntarily provide information relating to mobility requirements, accessibility needs, disability, medical conditions, or other health-related circumstances.

Some health-related information may constitute sensitive personal data under applicable data protection laws.

We do not require customers to provide medical or health information unless it is reasonably necessary for a specific purpose.

If you voluntarily provide sensitive personal data, we will process it only where legally permitted and, where required, on the appropriate legal basis and with any required consent.

We encourage customers not to provide medical information through general contact forms unless it is necessary to respond to their enquiry.

4. How We Collect Personal Data

We may collect personal data:

  • Directly from you
  • When you submit a contact form
  • When you request a quotation
  • When you place an order
  • When you subscribe to our newsletter
  • When you contact us by email, telephone, WhatsApp, or social media
  • When you communicate with our staff
  • When you visit or use our Website
  • Through cookies and similar technologies
  • Through payment providers
  • Through delivery and logistics providers
  • Through analytics, advertising, and marketing services
  • From business partners or service providers where legally permitted
  • From publicly available sources where permitted by law

We aim to collect only personal data that is reasonably necessary for the relevant purpose.

5. Purposes for Which We Use Personal Data

We may collect, use, and process personal data for the following purposes.

5.1 Providing Products and Services

We may use personal data to:

  • Respond to enquiries
  • Provide product information
  • Recommend suitable products
  • Prepare quotations
  • Process orders
  • Confirm purchases
  • Arrange delivery
  • Provide warranty and after-sales support
  • Handle returns or complaints
  • Provide customer service
  • Communicate with customers regarding products and services

5.2 Business Administration

We may use personal data to:

  • Maintain business records
  • Manage accounting and financial matters
  • Issue invoices and receipts
  • Manage contracts
  • Manage suppliers and business partners
  • Maintain customer records
  • Conduct internal administration
  • Protect our business interests and assets

5.3 Website Operation

We may process technical and usage information to:

  • Operate our Website
  • Maintain Website functionality
  • Improve Website performance
  • Improve user experience
  • Understand how visitors use our Website
  • Identify technical problems
  • Prevent misuse
  • Maintain Website security

5.4 Analytics

We may use analytics services such as Google Analytics to understand Website traffic and visitor behaviour.

Analytics information may help us understand:

  • Which pages visitors use
  • How visitors find our Website
  • How visitors interact with our Website
  • General Website performance
  • Which products or content are of interest to visitors

Where required by applicable law, non-essential analytics technologies will only be activated after the appropriate consent has been obtained.

5.5 Advertising and Remarketing

We may use advertising technologies such as:

  • Google Ads
  • Google advertising and conversion measurement technologies
  • Meta Pixel and related Meta advertising technologies

These technologies may allow us to measure advertising performance, understand Website conversions, create advertising audiences, and display more relevant advertising.

Where required, advertising and remarketing technologies will be used only after the appropriate consent has been obtained.

Advertising providers may process information according to their own privacy policies and terms.

5.6 Marketing and Newsletters

If you subscribe to our newsletter or otherwise provide the required consent, we may use your contact information to send:

  • Product information
  • Company news
  • New product announcements
  • Special offers
  • Promotions
  • Accessibility-related information
  • Other marketing communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

6. Legal Bases for Processing Personal Data

Depending on the circumstances, we may rely on one or more lawful bases under the PDPA, including:

Consent

We may process personal data based on your consent where consent is required or appropriate.

This may include certain:

  • Marketing activities
  • Newsletter subscriptions
  • Advertising technologies
  • Analytics technologies
  • Cookies
  • Other optional processing activities

You may withdraw consent at any time, subject to applicable legal limitations.

Contractual Necessity

We may process personal data where necessary to enter into or perform a contract with you, including processing orders, arranging delivery, providing products, and providing customer support.

Legal Obligation

We may process personal data where necessary to comply with applicable legal, accounting, tax, regulatory, or other legal obligations.

Legitimate Interests

We may process personal data where necessary for our legitimate interests, or those of a third party, provided that those interests are not overridden by your fundamental rights and freedoms.

Examples may include:

  • Managing our business
  • Maintaining business records
  • Protecting our Website
  • Preventing fraud and misuse
  • Improving products and services
  • Maintaining customer relationships
  • Defending legal claims
  • Protecting our systems and property

Vital Interests

Where legally applicable, we may process personal data where necessary to protect a person's vital interests.

Other Lawful Bases

Where permitted by applicable law, we may rely on other lawful bases available under the PDPA.

7. Third-Party Service Providers

We may use third-party service providers to operate and develop our business and Website.

These may include providers for:

  • Website hosting
  • Cloud storage
  • Website security
  • Analytics
  • Advertising
  • Payment processing
  • Email delivery
  • Newsletter management
  • Customer relationship management
  • Communication services
  • WhatsApp or messaging services
  • Delivery and logistics
  • Accounting
  • Technical support
  • Website development
  • Customer support

These providers may process personal data on our behalf or independently, depending on the service provided.

Where appropriate, we take reasonable steps to ensure that service providers provide appropriate confidentiality, security, and data-protection safeguards.

8. Google Services

We may use services provided by Google, including Google Analytics and Google Ads.

Google may collect information through cookies, advertising identifiers, device information, IP-related information, Website interactions, and other technologies depending on the services enabled.

Google may process information on servers located in countries outside Thailand.

Where applicable, you can manage certain Google advertising and privacy settings through Google's available privacy controls.

Google's processing of personal data is also subject to Google's own privacy policies and terms.

9. Meta Services

We may use Meta Pixel and other Meta advertising or measurement technologies.

These technologies may help us:

  • Measure advertising effectiveness
  • Understand Website conversions
  • Create or measure advertising audiences
  • Improve advertising campaigns
  • Understand how users interact with our Website

Meta may collect information through cookies, pixels, identifiers, device information, and Website interactions.

Where required by applicable law, these technologies will only be activated after the appropriate consent has been obtained.

Meta's processing of personal data is also subject to Meta's own privacy policies and terms.

10. WhatsApp and Other Communication Services

We may communicate with customers through WhatsApp and other messaging platforms.

If you contact us through WhatsApp or another third-party messaging service, that platform may process your personal data according to its own privacy policy and terms.

We may retain information from those communications for customer service, order processing, enquiries, business administration, and legal or record-keeping purposes.

Please do not send sensitive personal information through WhatsApp or other general messaging channels unless it is necessary.

11. Payment Services

Payments may be processed through third-party payment gateways, banks, or financial service providers.

Depending on the payment method, these providers may collect:

  • Payment-card information
  • Bank account information
  • Transaction information
  • Billing information
  • Identity or verification information
  • Fraud-prevention information

Payment providers may process information outside Thailand.

We do not control the privacy practices of independent payment providers and recommend reviewing the privacy policy of the payment provider used for your transaction.

12. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Cookies may be divided into categories such as:

Essential Cookies

These cookies are necessary for the Website to function properly.

They may support:

  • Security
  • Basic Website functionality
  • Session management
  • User preferences
  • Cookie-consent management

Essential cookies generally cannot be disabled through the Website's optional cookie controls where they are necessary for operation.

Functional Cookies

These cookies may remember preferences and improve the Website experience.

Analytics Cookies

These cookies may help us understand Website traffic and visitor behaviour, including through Google Analytics.

Advertising Cookies and Pixels

These technologies may be used by Google Ads, Meta Pixel, and similar advertising services to measure advertising performance and, where applicable, support remarketing and advertising audiences.

Where required by law, we will request your consent before using non-essential cookies and similar technologies.

You may change or withdraw your cookie choices through the cookie settings provided on the Website, where available.

You may also control or delete cookies through your browser settings.

The Thai PDPC's own Government Platform for PDPA Compliance describes essential, analytics/performance, functional, and advertising-related cookie categories and provides for cookie-consent management.

13. Contact Forms

If you submit information through a contact or enquiry form on our Website, we may collect the information you provide, such as:

  • Name
  • Email address
  • Telephone number
  • Company information
  • Product interests
  • Message or enquiry

We use this information to respond to your request and provide the relevant information, products, services, or quotation.

Please do not submit unnecessary sensitive personal information through Website contact forms.

14. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may collect your:

  • Name
  • Email address
  • Subscription preferences
  • Marketing preferences
  • Information about your interaction with our emails

We may use third-party email or newsletter providers to deliver and manage communications.

These providers may process information such as email addresses, delivery status, opening information, clicks, and unsubscribe requests.

Where consent is required, marketing communications will be sent only after obtaining the appropriate consent.

You can unsubscribe at any time.

15. Disclosure of Personal Data

We do not sell your personal data.

We may disclose or provide access to personal data where reasonably necessary to:

  • Payment providers
  • Banks and financial institutions
  • Delivery and logistics providers
  • Website and hosting providers
  • Cloud and IT providers
  • Analytics providers
  • Advertising platforms
  • Newsletter and email providers
  • Communication platforms
  • Professional advisers
  • Accountants
  • Legal advisers
  • Business partners
  • Contractors and service providers
  • Government authorities
  • Regulators
  • Courts
  • Law-enforcement agencies

We may also disclose personal data where required or permitted by applicable law, or where necessary to establish, exercise, or defend legal rights.

16. International Transfers of Personal Data

Some third-party service providers we use may be located outside Thailand.

Personal data may therefore be transferred to, stored in, or processed in countries outside Thailand.

These countries may include countries where technology, cloud, payment, analytics, advertising, communication, or other service providers operate.

Where applicable, we will take reasonable and legally required steps to ensure that international transfers comply with the PDPA and other applicable laws.

Depending on the circumstances, appropriate safeguards may include contractual protections, legally recognized transfer mechanisms, consent, or other lawful mechanisms.

17. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect personal data against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Destruction
  • Alteration
  • Misuse
  • Unlawful processing

Security measures may include:

  • Access controls
  • Authentication procedures
  • Secure communication technologies
  • Restricted access to personal data
  • Security monitoring
  • Appropriate backup procedures
  • Internal security procedures
  • Service-provider security requirements

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that is subject to notification requirements under applicable law, we will take the actions required by law.

18. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing products and services
  • Processing orders
  • Providing customer support
  • Maintaining business records
  • Accounting and taxation
  • Meeting legal obligations
  • Managing contracts
  • Resolving disputes
  • Defending legal claims
  • Protecting our legitimate business interests

Different types of personal data may be retained for different periods.

When personal data is no longer required, we will take reasonable steps to delete, destroy, or anonymize it, unless continued retention is required or permitted by law.

19. Your Rights Under the PDPA

Subject to applicable legal conditions and limitations, you may have the following rights regarding your personal data:

Right to Access

You may request access to personal data that we hold about you and request a copy where legally permitted.

Right to Rectification

You may request correction of inaccurate, incomplete, or outdated personal data.

Right to Erasure

In certain circumstances, you may request that your personal data be deleted or destroyed.

Right to Restriction of Processing

In certain circumstances, you may request restriction of the processing of your personal data.

Right to Data Portability

Where applicable, you may have the right to receive certain personal data in a structured, commonly used, and machine-readable format and request its transfer to another data controller where legally permitted.

Right to Object

In certain circumstances, you may object to the processing of your personal data.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Right to Lodge a Complaint

Where applicable, you may have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed unlawfully.

These rights are subject to applicable legal requirements, exceptions, and limitations.

20. Exercising Your Privacy Rights

To exercise your rights or make a privacy-related enquiry, please contact:

Siam Mobility Solutions Co., Ltd.
Email: info@siammobilitysolutions.com

Please provide sufficient information for us to understand your request and, where necessary, verify your identity.

We may request additional information to confirm that the request is being made by the relevant data subject or an authorized representative.

We will process requests in accordance with the applicable requirements and time limits under the PDPA and other applicable laws.

21. Children's Privacy

Our Website and products are not specifically directed toward children.

We do not knowingly collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

22. Third-Party Websites and Services

Our Website may contain links to third-party websites, social-media platforms, payment providers, communication services, or other external websites and services.

Examples may include Google, Meta, WhatsApp, payment providers, social-media platforms, and other third-party services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites and services.

You should review the privacy policy of any third-party service before providing personal data to that service.

23. Business Partners and Service Providers

We may work with manufacturers, suppliers, distributors, logistics companies, technology providers, marketing partners, hotels, organizations, accessibility partners, and other business partners.

Where personal data is shared with such parties, we will do so only where reasonably necessary for a legitimate business purpose, contractual relationship, requested service, legal obligation, or other lawful basis under applicable law.

24. Automated Decision-Making and Profiling

We may use analytics and advertising technologies that involve automated processing or audience segmentation.

For example, advertising platforms may use Website interaction information to help determine which advertising audiences may be relevant.

We do not intend to make decisions producing legal or similarly significant effects about customers solely through automated processing unless permitted by applicable law and appropriate safeguards are in place.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business
  • Changes to our products or services
  • Changes to our Website
  • New technology or third-party services
  • Changes to our data-processing practices
  • Changes in applicable laws or regulations

When we make material changes, we may update the Last Updated date and, where appropriate, provide additional notice.

We recommend reviewing this Privacy Policy periodically.

26. Contact Us

If you have questions about this Privacy Policy, our use of personal data, cookies, marketing communications, or your rights under applicable data protection law, please contact us.

Siam Mobility Solutions Co., Ltd.
SIAM MOBILITY SOLUTIONS CO., LTD.
Company Registration No.: 0625569000831

Registered Office:
263 Moo 10, Nong Mai Kong Subdistrict,
Thong District, Kamphaeng Phet 62150, Thailand

Email: info@siammobilitysolutions.com
Website: https://siammobilitysolutions.com

Last Updated: 17 August 2026

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