Warranty Policy for Siam Mobility Solutions
At Siam Mobility Solutions, we are committed to providing reliable mobility equipment and professional after-sales support.
The following warranty applies to our Manual, Electric Wheelchairs and Electric Scooters, unless a different warranty period is expressly stated in your order, quotation, or product documentation.
Service Throughout Thailand
Siam Mobility Solutions provides warranty support to customers throughout Thailand.
Where a service visit is appropriate for a covered warranty defect, our service team can arrange a visit to the customer's location.
We aim to make warranty support as convenient as possible.
Important
The warranty applies to manufacturing defects and other defects covered by the applicable warranty.
It does not provide unlimited free repair or service for accidental damage, misuse, normal wear and tear, unauthorized modification, improper maintenance, or other excluded conditions.
Nothing in this Warranty Policy is intended to exclude or limit any mandatory consumer rights or remedies available under applicable Thai law.
Warranty Period
The following components are covered for
1 year:
- Metal frame
- Motor
The following components are covered for
6 months:
- Charger
- Battery
- Electric controller
The warranty period begins from the date of purchase unless otherwise stated in the applicable order or warranty documentation.
Free Warranty Service:
If a product develops a covered manufacturing defect during the applicable warranty period, please contact Siam Mobility Solutions.
After assessment of the problem, we may provide:
- Technical troubleshooting
- Repair
- Replacement of a defective component
- Adjustment or servicing
- Technical guidance
- A service visit to the customer's location
For covered warranty defects, service visits within Thailand are provided without a service-call charge, subject to the warranty terms and exclusions below.
Parts or components covered by the warranty will be repaired or replaced as appropriate.
Battery Warranty:
For a battery warranty claim to be valid, the battery capacity must fall below 60% of its rated capacity within 6 months of purchase, subject to appropriate testing and verification.
Battery performance can be affected by:
- Charging practices
- Storage conditions
- Temperature
- Usage
- Age
- Maintenance
Customers must follow the manufacturer's charging and storage instructions.
Components Not Covered
Components subject to normal wear and tear are not covered by the warranty unless the applicable law or product documentation provides otherwise.
Examples include:
- Seat cushions
- Arm pads
- Tyres
- Inner tubes
- Paintwork
- Rust or corrosion resulting from improper care or environmental exposure
- Screws and nuts affected by normal use or corrosion
- Handgrips
- Baskets
- Plastic covers
- Accessories
- Wiring damaged by external factors or misuse
- Other components not specifically listed as covered
Normal wear and tear does not constitute a manufacturing defect.
Warranty Exclusions
The warranty does not normally cover damage, malfunction, or failure caused by:
- Accident
- Collision
- Misuse
- Abuse
- Negligence
- Improper installation
- Improper maintenance
- Abnormal wear and tear
- Unauthorized repair
- Unauthorized modification
- Alteration of the product
- Use outside the manufacturer's specifications
- Operation in unsuitable environmental conditions
- Failure to follow operating instructions
- Failure to charge or maintain the battery correctly
- Damage caused by external circumstances
- Damage caused by improper storage
- Damage caused by water or heavy rain where the product is not designed for such exposure
Unauthorized Modification
Warranty coverage may be void if the product has been modified, altered, repaired, or otherwise changed without prior approval from Siam Mobility Solutions or the applicable manufacturer.
This includes modifications to:
- Electrical systems
- Motors
- Controllers
- Batteries
- Wiring
- Frame
- Structural components
- Other major components
Rain, Water and Environmental Expose
Customers must use the product only within its specified environmental conditions.
Exposure to heavy rain, flooding, deep water, saltwater, or other unsuitable environments may cause damage and may not be covered by the warranty unless the specific product is designed and rated for that environment.
Beach and water-capable products must still be used according to their individual product instructions and specifications.